Terms of Service

Introduction

These Terms of Service ("Terms") govern your access to and use of the website, client portal, and general service offerings of Byte Sized Counsel LLC ("Company," "we," "us," or "our"), a Managed Service Provider incorporated in the State of California.

These Terms establish the baseline relationship between Byte Sized Counsel LLC and any individual or organization ("Client," "you," or "your") that accesses our website, engages with our team, or enters into a service relationship with us.

Important: The specific scope, pricing, service levels, and obligations for any managed IT engagement are governed by a separately executed Master Service Agreement (MSA) and associated Statements of Work (SOW). In the event of a conflict between these Terms and a signed MSA, the MSA controls.

1. Acceptance of Terms

By accessing our website, submitting an inquiry, creating a portal account, or engaging Byte Sized Counsel LLC for services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Services Overview

Byte Sized Counsel LLC provides technology services to business clients, which may include but are not limited to:

• Managed IT support and helpdesk services
• Network monitoring and infrastructure management
• Endpoint management, patching, and security
• Cloud services management (Microsoft 365, Azure, AWS, and others)
• Cybersecurity solutions and managed detection and response
• Backup and disaster recovery management
• IT consulting, project work, and vCIO advisory services
• Identity and access management

3. Website and Portal Use

4. Intellectual Property

All content on our website is the property of Byte Sized Counsel LLC or its licensors. Proprietary tools, scripts, automation workflows, and methodologies developed by Byte Sized Counsel LLC remain our exclusive intellectual property.

5. Confidentiality

Both parties agree to hold the other party's Confidential Information in strict confidence and use it solely for the purposes of the service relationship.

8. Limitation of Liability

Our website and client portal are provided on an "as is" and "as available" basis. Byte Sized Counsel LLC's total cumulative liability shall not exceed the amount you paid Byte Sized Counsel LLC in the 90 days preceding the claim or $100.00.

12. Dispute Resolution

Any dispute, claim, or controversy shall be determined by binding arbitration administered by JAMS in Sacramento, California.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, with exclusive jurisdiction in the state and federal courts located in Sacramento County.